Having problems using commercial.geico.com?

Here are some of the most frequently asked questions concerning email, error messages and other problems accessing your online policy information.

I am having problems logging into my policy.

If you have forgotten your password or have any other problem accessing your policy, please check the Login Frequently Asked Questions page.

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Why did I receive a "session expired" message immediately after logging into my policy?

If you use a web site such as the MSN Hotmail website to access your email, your session may not work when you go to https://commercial.geico.com via a link embedded in an email message. You will be able to login, but you will not be able to access any of the features on the site. To use the policyholder services website, you must leave the MSN site. Type (or copy and paste) https://commercial.geico.com into your browser's address area.

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Why didn't I receive my expected email from GEICO?

Please check to see that your incoming mail is not automatically filtered into your bulk mail or spam mail boxes. Because GEICO sends out large volumes of emails, it can appear as bulk mail or spam to your internet service provider. Make sure your email is set up to accept all incoming mail from geico.com or geicomail.com. If you are an AOL customer, please refer to http://postmaster.aol.com/selfhelp/mbrmissing.html for information concerning missing mail.

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Are there special browser requirements or settings to access my policy?

This site requires that you have a browser that supports SSL 128 bit encryption. When you access your policy from this web site, the data is encrypted through Secured Socket Layer (SSL). SSL technology encodes information that is sent over the Internet between your computer and GEICO.

We do not recommend that you use beta versions of any browser.

Cookies must be enabled to use this site. GEICO uses a session cookie to keep track of your conversation with us. Most browsers come with this setting enabled so you should not need to worry about it.

This site works best with the following browsers:

To find out what version browser you currently have, click on the 'Help' menu item on your browser, and then click on 'About'.

Please do not contact GEICO concerning browser installation or changing your browser settings. Contact your Internet Service Provider or computer manufacturer concerning your computer, software installation and settings.

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If you Have Problems Completing Browser Upgrades or Changing Settings.

Please contact your Internet Service Provider or computer manufacturer for technical support concerning how to upgrade your browser or to change settings.

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What to do if your problem is not listed here.

If the options above do not address your questions, please call us at 1-866-509-9444.

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