Login FAQ's:

What if I forgot my password?

If you forgot your password, please click the 'Forgot your password' link on the sign in page. If we have already verified your User ID, you will see the hint you created to remind you of your password. If we have not verified your User ID, you will be required to enter your date of birth, User ID or policy number, mailing zip code, and your SSN or Tax ID number (FEIN) before you see the hint. If you still cannot remember based on the hint, you will be asked the security questions you established. Once you enter the correct answers, you will be able to reset your password.

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I am a new policyholder. When can I review my account?

We are pleased you have decided to join the GEICO family and have chosen to utilize our Internet site for your policy needs. Once you are registered with the site, you can usually view your account immediately. Please keep in mind some items may not be available until you receive your new policy.

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What if I do not have an email address?

We use your email address to send a confirmation number to you after you have completed a change to your policy or made a premium payment on your policy. We also use your email address to correspond with you about your policy. If you do not have an email address we suggest you sign up with a free email provider such as www.hotmail.com.

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What if I do not have my policy number?

Here is a list of documents that will have your policy number listed:

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My policy number just changed and I have not signed up (created a password) before on the site. How do I login?

If you are a new user and have never created a password, then you must sign up using your new policy number.

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Why do I keep returning to the sign-in page when I try to sign-in?

There are several reasons why you may not be able to sign-in. Some reasons are:

Please call 1-866-509-9444 to check the status of your policy. If you still have questions on how to log into your account or how to create a password, please email us at CommercialService@geicomail.com.

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What if I forgot my User ID?

If you forgot your User ID, please click the 'Forgot User ID?' link on the sign in page. You will be required to enter your date of birth, policy number, mailing zip code, and SSN or Tax ID Number (FEIN). Once your answers are validated, we will provide you with your User ID.

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Why can't my User ID be my policy number?

This was done in order to protect your policy information.

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What if I can't remember the answers to my security questions?

If you cannot remember the answers to your security questions, please contact a customer service representative at 1-866-509-9444.

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