Policyholder Service Center
User ID
- What is a User ID?
- Why do I need to create a User ID?
- What if I forget my User ID?
- What if I want to change my User ID?
- Why can’t my User ID be my policy number?
- What do I do if I receive notification that I have set up a User ID when I have not yet done so?
Security Questions and Answers
- Why am I being asked to provide a security question and answers?
- What if I can’t remember the answers to my security questions?
- What if I want to change my security questions and answers?
- What’s a good answer for a security question?
User ID
What is a User ID?
A User ID should be something that is easy for you to remember but hard for “others” to guess.
to topWhy do I need to create a User ID?
Your User ID helps to protect your policy information.
What if I forget my User ID?
If you forget your User ID please click the “Forgot Your User ID?” link on the sign in screen. You will be required to enter your name, date of birth, ZIP code, policy number, and the last 4 digits of SSN for the first person listed on the policy. Once your answers are validated, your User ID will be sent your email address.
What if I want to change my User ID?
Once you’ve logged into the Policyholder Service Center, you can select the “Change Your User ID” link found under the Personal Information tab.
Why can’t my User ID be my policy number?
This was done in order to protect your policy information.
What do I do if I receive notification that I have set up a User ID when I have not yet done so?
If you have not set up a User ID or requested it be changed, please call us immediately at 1-888-841-1003.
Security Questions and Answers
Why am I being asked to provide a security question and answer?
These questions and answers are used to help verify your identity in the event that you forget your password.
What if I can’t remember the answers to my security questions?
If you cannot remember the answers to your security questions, please contact a customer service representative at 1-888-841-1003.
What if I want to change my security questions and answers?
Once you’ve logged into the Policyholder Service Center select the “Change Your Security Questions and Answers” link found under the Personal Information tab.
What’s a good answer for a security question?
It should be something that only you would know the answer to and can easily remember. The answer can be 50 characters long and can contain both letters and numbers.